Returns & Exchanges

At Osprey, we stand by the quality of our gear and offer a 30-day return policy for unused products in their original packaging. We want to ensure you have the perfect equipment for your next adventure.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided through the portal to ensure trackable delivery.

3

Pack Your Gear

Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original condition.

4

Drop Off and Refund

Drop your package at any authorized carrier location; your refund will be processed within 7-10 business days of receipt at our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing