Frequently Asked Questions

Everything you need to know about your gear and orders.

What is the All Mighty Guarantee?

Osprey will repair any damage or defect for any reason free of charge—whether it was purchased in 1974 or yesterday. If we are unable to perform a functional repair on your pack, we will happily replace it.

How long does shipping take for sports gear?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for those needing gear before their next adventure.

How do I find the right pack size for my torso?

To ensure a comfortable fit, we recommend using our online sizing guide or the PackSizer™ app, which uses your height and torso length to recommend the perfect frame size.

What is your return policy?

We accept returns of unused items in their original condition within 30 days of purchase. Return shipping is free for all orders placed directly through our official website.

Can I wash my Osprey pack in a washing machine?

No, we recommend cleaning your pack in a bathtub or large sink using mild soap and warm water. Never put your pack in a washing machine or dryer as it can damage the specialized coatings and hardware.

Do you offer international shipping?

Yes, we ship to many countries worldwide. International shipping rates and delivery timelines vary by location and are calculated during the checkout process.